Update: got it all fixed! For anyone else with this issue, make sure you email support directly, because I think my browser didn't like the contact form. They were extremely prompt when I emailed directly.

Another thing to know is that the SSL certificate will not cover the www subdomain. I was able to solve this with my domain name provider by setting up a 301 redirect from www.pnppl.cc to pnppl.cc. Without this, some people will type the www and then just think your website does not exist.